Wardrobe Direct

Wardrobe Direct have asked us to assemble your trampoline.

So here’s a little bit more about us.

Welcome to Home Flatpack

If you’re reading this, it means we are already working on booking in your installation.

To make things a little easier, you can choose some preferred dates at the bottom of this page.

Please take a minute to read the information on this page before you scroll as it really will help your booking go as smoothly as possible.

BEFORE THE BOOKING

We will send you a confirmation email detailing the date and time slot of your booking.    This time slot will have an arrival time of either 9am to 12pm or 12pm to 5pm (depending on your preferred choices).  
The date provided is subject to confirmation of delivery having been received and in perfect condition (you should inspect the boxes for footprints or any damage before signing for the item).
You’ll receive a reminder SMS and email 24 hours before your booking.  This will be sent to the details you provided at time of purchase.
Need to change your booking date?
Please let us know as soon as possible so that we can reschedule this for you.  
Any other factors we need to consider?

ON THE DAY OF THE BOOKING

We ask all customers not to call us on the morning of the booking for a more accurate arrival time. 
You will receive an SMS alert detailing how far away the installer is.  This arrival time is estimated as it’s based on live traffic flow.  This is generally an hour before their arrival. 
Please ensure the boxes are left in the room where the item is to be assembled.  This helps us to keep on time for subsequent bookings that day. 
If you need to book our carry to room service, you can do that here.
Please ensure the chosen build are is clear of any other furniture and personal items. Dogs, cats and toddlers should be kept away from our installers while they’re building.  This is because we are handling small fixings and the last thing we want is for them to cause injuries.

ON COMPLETION OF THE BOOKING

When the installer has completed the build, they will take some time to complete our full checklist to ensure the furniture has been assembled correctly.   

As part of the service you have paid for, the installer will invite you to take a walkaround the finished furniture.

This is your opportunity to go through the manual with them and ensure you are happy with the finished item. Feel free to ask them any questions at this point.

The Checklist

To ensure quality of every build, our installers adhere to this checklist.

We're sharing it with you here.

Please ensure you and the installer are happy with all of the points noted in the list.

View Checklist

CAN YOU TAKE AWAY RUBBISH?

We’re unable to take away the rubbish as we do not hold a waste carrier license. 
Our installers are asked to ensure all boxes and packaging are tidied away on completion.  
Your local refuse companies will always take the packaging.

MISSING OR DAMAGED PARTS?

Before we confirm your booking, we will have been advised that all boxes have been delivered and are intact. 
In the unlikely event that there are damaged or missing parts, we’ll take care of it. 
Our installers are asked to spend the first part of their appointment inspecting all parts. 
We will let MadFun know exactly which parts are needed and work with them to get any replacements sent and us to re-attend as soon as possible.

For any questions or concerns relating to your booking, please call us on 0333 050 4377. 

For any product related enquiries, please call Wardrobe Direct.

Browse our store

TIME TO TELL US OF YOUR PREFERRED DATES!