Frequently Asked Questions
Frequently Asked Questions
How do I contact you?
Online: https://www.kfphome.com/pages/contact
By phone: 0330 043 5634
By Email: info@kentflatpack.co.uk
What areas does KFP Home cover for assembly services?
We proudly provide our assembly services across all of mainland UK and Ireland. Feel free to reach out to us for confirmation if you're uncertain about our service coverage.
Do you offer a warranty or guarantee on your products?
Yes, many of our products come with a manufacturer's warranty. Please refer to the specific product details or contact our customer service team to inquire about warranty information for a particular item.
Can I return a product if I'm not satisfied with my purchase?
We want you to be completely satisfied with your purchase. If for any reason you're not happy with your item, we offer a return policy. Please refer to our terms and conditions.
What payment methods do you accept?
We accept various payment methods, including credit/debit cards, PayPal, bank transfers, and other secure online payment options.
How are the products delivered?
Our products are typically delivered via our trusted shipping partners. Delivery methods and timeframes may vary depending on the type of product and your location. You'll receive more specific delivery information upon purchase.
Can I track my order once it's been placed?
Our customer service team will contact you to confirm the item has been dispatched. All items are sent by signed for or recorded delivery.
Are there any discounts or promotions available for your products?
We occasionally offer promotions, discounts, and special deals on our products. Keep an eye on our website or subscribe to our newsletter to stay updated on our latest offers.
Do you offer installation or assembly services for your products?
We sure do! We first started life as a flatpack furniture installation company. Now, we sell the products too! Visit www.KentFlatPack.co.uk to see more about that.
How much will the assembly service cost?
Our assembly costs vary depending on the size and complexity of the furniture items. For an accurate estimate, please contact us with specific details about the items you need assembling. We strive to offer competitive and transparent pricing.
Is KFP Home insured and qualified to handle assembly services?
Yes, KFP Home (T/A Kent Flatpack Limited) are fully insured and our team consists of trained professionals with expertise in assembling furniture. You can trust our skilled installers to handle your furniture assembly needs with care and precision.
What if I encounter issues after the assembly is complete?
Customer satisfaction is our priority. In case you encounter any issues or have concerns post-assembly, please don't hesitate to contact us. We will address and resolve any issues promptly and to your satisfaction.