Terms and Conditions.

Below is a full set of Terms & Conditions for homeflatpack.shop, written for UK & Ireland compliance, including all points you requested. Language is clear, robust, and suitable for a commercial website. You may have a solicitor review before publishing.

HomeFlatpack.shop – Terms & Conditions

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These Terms & Conditions govern all purchases made through homeflatpack.shop (“we”, “us”, “our”). By placing an order, you agree to be bound by these Terms and the laws stated herein.

1. Legal Framework

These Terms are designed to comply with:

  • Consumer Rights Act 2015 (UK)

  • Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 (UK)

  • Sale of Goods Act 1980 (Ireland)

  • European Union (Consumer Information, Cancellation and Other Rights) Regulations 2013 (Ireland)

  • Any other applicable UK & Irish consumer legislation.

2. Prices & VAT

  • All prices on homeflatpack.shop are displayed in GBP and include VAT.

  • We work hard to ensure pricing is accurate. If an error occurs, we reserve the right to correct it and will notify you before dispatch.

3. Ordering & Contract

A contract is formed once:

  1. You place an order.

  2. You receive an Order Confirmation email from us.

We reserve the right to reject or cancel an order for security, stock, or pricing reasons.

4. Delivery Information

4.1 Standard Delivery

  • Delivery times vary per product.

  • You will receive tracking information when available.

4.2 Proof of Delivery

If tracking shows the item as delivered, and delivery confirmation (including GPS, photo, or courier scan) is provided:

  • We do not automatically issue a refund or replacement.

  • If you claim non-receipt, you must report the matter to the police as a suspected theft.

  • You must provide us with a crime reference number (or Irish Garda PULSE incident number).

  • Only after verification will we review the case further.

4.3 Risk

Risk passes to you at the point the item is delivered to the address provided.

5. Acceptance of Goods

You must:

  • Inspect all goods upon delivery.

  • Report any visible damage within 48 hours with photos.

  • Sign for deliveries as “unchecked” if packaging appears damaged.

Failure to report issues within this timeframe may affect your right to remedy.

6. Installation / Build Service

Where our installation service has been purchased:

6.1 Customer Responsibilities

  • Ensure the installation area is clear, safe, and accessible.

  • Confirm all required boxes are present, unopened, and undamaged prior to the installer beginning work.

  • Complete a walk-around inspection with the installer(s) once the build is finished.

6.2 Terms Related to the 15% Product + Installation Discount

If you received a 15% discount by purchasing a product with installation:

  • If the build service is cancelled before the installation date, your refund will exclude the discounted amount (i.e., the discount is reclaimed).

  • If less than 48 hours’ notice is given in writing, an additional £35 admin fee applies.

By purchasing the service, you acknowledge and accept all installation terms.

7. Returns, Cancellations & Cooling-Off Period

7.1 Cooling-Off Rights (Consumer Contract Regulations 2013)

You may cancel your contract within 14 working days from the day after you receive your goods.

Cancellation must be emailed to: office@homeflatpack.co.uk
Your message must include:

  • Name

  • Description of goods

  • Order number

  • (Optional but helpful) Your Order Confirmation attached

7.2 Returning Goods After Cancellation

  • You must take reasonable care of the items.

  • Goods must be returned to us within 14 days of sending your cancellation notice.

  • Returns must be sent by registered/trackable post; risk and return costs are your responsibility.

  • We reserve the right to deduct from your refund where goods show unreasonable use, damage, or diminished value.

  • Goods should be returned in original packaging where possible.

7.3 Items Excluded From Cancellation

The following cannot be returned once opened:

  • Mattresses

  • Bedding

  • Hygiene-sealed items
    These are non-returnable for health and safety reasons unless faulty.

7.4 Self-Assembly Products

Self-assembly items cannot be returned if:

  • They are part-assembled or fully assembled
    unless they are faulty.

7.5 Refund Processing

Refunds are issued within:

  • 14 days of receiving the returned goods, or

  • 14 days from receiving evidence you have sent the goods back
    (whichever is earlier).

7.6 Delivery Surcharges

If you paid an extra delivery surcharge for:

  • Out-of-area delivery

  • Special delivery methods

  • Agreed premium time slots
    This surcharge is non-refundable.

If you cancel after despatch, this will be treated as a return.

8. Faulty Goods

If an item is faulty:

  • You must report the issue within 30 days of delivery.

  • You may request a repair, replacement, or refund in line with the Consumer Rights Act 2015.

  • Evidence (such as photos or video) may be requested.

We are not liable for damage caused by:

  • Improper assembly excluding our pre-booked installation service

  • Incorrect use

  • Alterations made after delivery

9. Liability

We are not responsible for:

  • Losses caused by misuse, neglect, or failure to follow instructions

  • Indirect or consequential losses

  • Delays caused by third-party couriers, strikes, weather, or events beyond our control

Our total liability shall not exceed the original price paid for the goods or service.

10. Website Use

You may not:

  • Copy website content

  • Misuse the website

  • Attempt to access restricted areas or interfere with site functionality

11. Governing Law

  • For customers in the UK, these Terms are governed by the laws of England and Wales.

  • For customers in Ireland, they are governed by the laws of the Republic of Ireland.

Disputes will be subject to the exclusive jurisdiction of the courts in your country of residence.