Terms and Conditions.
TERMS & CONDITIONS
We will contact you to arrange delivery and installation of your item. Upon completion of the build service, payment can be made by card by calling us on 0330 043 5634.
The discount is applicable only to the assembly service and does not cover additional services such as furniture modifications, repairs, or disassembly/reassembly for relocation purposes.
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These terms and conditions form the basis on which you can visit our website as a consumer. Please read them carefully as they contain important information.
This site is owned and operated by KFPHome, a trading name of Kent Flatpack Ltd.
If you have any queries about these terms and conditions or if you have any comments or complaints on or about our website, you can contact us by email at office@kentflatpack.co.uk
The contract between us
We must receive payment of the whole of the price for the goods that you order before your order can be accepted. Your payment of the price for the goods represents an offer on your part to purchase the goods, which will be accepted by us when we send the goods to you. Our acceptance of your order brings into existence a legally binding contract between us.
Ownership of rights
All rights, including copyright, on this website are owned by or licensed to KFPHome (T/A Kent Flatpack Ltd). Any use of this website or its contents, including copying or storing it or them in whole or part, other than for your own personal, non-commercial use, is prohibited without our permission. You may not modify, distribute or repost anything on this website for any purpose.
Accuracy of content
We have taken care in the preparation of the content of this website, in particular to ensure that prices quoted are correct at the time of publishing and that all goods have been fairly described. However, orders will only be accepted if there are no material errors in the description of the goods or their prices as advertised on this website. Any weights, dimensions and capacities given about the goods are approximate only.
Availability
All orders are subject to acceptance and availability. If the Goods you have ordered are not available from stock, we will contact you by e-mail or phone (if you have given us details). You will have the option either to wait until the item is available from stock or to cancel your order.
Wherever it is not possible to accept your order to buy goods of the specification and description at the price indicated, we will advise you by email, offer to sell you the goods of the specification and description at the price stated in the email and will state the period for which the offer or the price remains valid.
Acknowledgement and acceptance of your order
You will need to provide us with your e-mail address and we will notify you by e-mail as soon as possible to confirm receipt of your order and e-mail you again to confirm details. An acceptance of your order will take place on despatch of the good(s) ordered.
Cancellation rights and refunds
We hope that you will be completely happy with your purchase. However, in the unlikely event that you wish to return an item, you have the right to cancel the contract within 14 days from the day after your goods have been received in accordance with the Consumer Contract (2013).
The item needs to be unused in its original unopened packaging and must be returned back to us in a resalable condition. If you decide to return the goods, please notify us of your intent to cancel by sending an e-mail to office@kentflatpack.co.uk and include your name, order number and description of the goods to be returned.
We will not cover the costs of returning goods to us or original shipping price There will be an administrative fee for processing your return, detailed as follows.
Order value Fee (percentage of order)
< £20 35%
£20.01 - £99.99 30%
£100 + 25%
If you cancel your order within 1 hour of your order being placed, and we have received an email from you within this time, which we have acknowledged, then you will receive a full refund.
The minimum administrative cost we will charge is £10. This is to cover transaction and labour costs involved in the transaction.
If, however, we have processed your order or confirmed dispatch (i.e. the shipment email has been sent), even if not yet delivered, it will be treated as a return and the above charges will apply.
Unfortunately, we are unable to receive and refund any item that has been already assembled or part assembled.
You must take reasonable care of the goods and then return the goods to KFPHome by registered post or similar, to arrive back with us within 14 days of your notice of cancellation. We strongly advise that you use a tracked service for returning goods. The risk of damage to the goods in transit will be yours as will the cost of returning the item. All goods are inspected on return for any signs of use or damage and we reserve the right to deduct monies from refunds where goods show signs of unreasonable use.
If you have received the goods before you cancel your contract then you must send the goods back to our contact address at your own cost and risk. This includes any promotional offers and free products. If you cancel your contract but we have already processed the goods for delivery you must not unpack the goods when they are received by you and you must send the goods back to us at our contact address at your own cost and risk as soon as possible.
Once you have notified us that you are cancelling your contract, any sum debited to us from your credit card will be re-credited to your account as soon as possible and in any event within 30 days of your order on the basis that the goods are returned by you and received by us in the condition they were in when delivered to you. If you do not return the goods delivered to you or do not pay the costs of delivery, we will be entitled to deduct the direct costs of recovering the goods from the amount to be re-credited to you.
Refund of your build service charges.
We try to be as fair as possible with this. If you need to cancel your booking with more than 24 hours before the booking date and time, there will not be a charge. If less than 24 hours notice is given, we have the discretion to retain the an amount of £50.
Rescheduling my booking. If you wish to simply reschedule the appointment for another date, this will need to be re-booked as soon as possible and usually rescheduled with two days (except for exceptional circumstances) with the booking being completed within 28 days of the original booking date. The deposit will be retained by us and deducted from the final balance. If the booking is not completed within 28 days of the original booking, the deposit amount shall be forfeited by the client.
If you cancel your appointment with less than 24 hours and after seven days, you have not rescheduled your booking, it will be deemed that you do not wish to reschedule and the deposit will be forfeited by the client.
Our time is equally as valuable as yours. As a business, we need to know as soon as possible if you need to cancel so that we can give your booking to somebody else. That way, we don’t need to charge a cancellation fee.
Cancellation by us
We reserve the right to cancel the contract between us if:
1 we have insufficient stock to deliver the goods you have ordered;
2 we do not deliver to your area; or
3 one or more of the goods you ordered was listed at an incorrect price due to a typographical error or an error in the pricing information received by us from our suppliers.
If we do cancel your contract we will notify you by e-mail and will re-credit to your account any sum deducted by us from your credit card as soon as possible but in any event within 30 days of your order.