Terms and Conditions.

Below is a full set of Terms & Conditions for homeflatpack.shop, written for UK & Ireland compliance, including all points you requested. Language is clear, robust, and suitable for a commercial website. You may have a solicitor review before publishing.

HomeFlatpack.shop – Terms & Conditions

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These Terms & Conditions govern all purchases made through homeflatpack.shop (“we”, “us”, “our”). By placing an order, you agree to be bound by these Terms and the laws stated herein.

1. Legal Framework

These Terms are designed to comply with:

  • Consumer Rights Act 2015 (UK)

  • Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 (UK)

  • Sale of Goods Act 1980 (Ireland)

  • European Union (Consumer Information, Cancellation and Other Rights) Regulations 2013 (Ireland)

  • Any other applicable UK & Irish consumer legislation.

2. Prices & VAT

  • All prices on homeflatpack.shop are displayed in GBP and include VAT.

  • We work hard to ensure pricing is accurate. If an error occurs, we reserve the right to correct it and will notify you before dispatch.

3. Ordering & Contract

A contract is formed once:

  1. You place an order.

  2. You receive an Order Confirmation email from us.

We reserve the right to reject or cancel an order for security, stock, or pricing reasons.

4. Delivery Information

4.1 Standard Delivery

  • Delivery times vary per product.

  • You will receive tracking information when available.

4.2 Proof of Delivery

If tracking shows the item as delivered, and delivery confirmation (including GPS, photo, or courier scan) is provided:

  • We do not automatically issue a refund or replacement.

  • If you claim non-receipt, you must report the matter to the police as a suspected theft.

  • You must provide us with a crime reference number (or Irish Garda PULSE incident number).

  • Only after verification will we review the case further.

4.3 Risk

Risk passes to you at the point the item is delivered to the address provided.

5. Acceptance of Goods

You must:

  • Inspect all goods upon delivery.

  • Report any visible damage within 48 hours with photos.

  • Sign for deliveries as “unchecked” if packaging appears damaged.

Failure to report issues within this timeframe may affect your right to remedy.

6. Installation / Build Service

Where our installation service has been purchased:

6.1 Customer Responsibilities

  • Ensure the installation area is clear, safe, and accessible.

  • Confirm all required boxes are present, unopened, and undamaged prior to the installer beginning work.

  • Complete a walk-around inspection with the installer(s) once the build is finished.

6.2 Terms Related to the 15% Product + Installation Discount

If you received a 15% discount by purchasing a product with installation:

  • If the build service is cancelled before the installation date, your refund will exclude the discounted amount (i.e., the discount is reclaimed).

  • If less than 48 hours’ notice is given in writing, an additional £35 admin fee applies.

By purchasing the service, you acknowledge and accept all installation terms.

7. Returns, Cancellations & Cooling-Off Period

7.1 Cooling-Off Rights (Consumer Contract Regulations 2013)

You may cancel your contract within 14 working days from the day after you receive your goods.

Cancellation must be emailed to: office@homeflatpack.co.uk
Your message must include:

  • Name

  • Description of goods

  • Order number

  • (Optional but helpful) Your Order Confirmation attached

7.2 Returning Goods After Cancellation

  • You must take reasonable care of the items.

  • Goods must be returned to us within 14 days of sending your cancellation notice.

  • Returns must be sent by registered/trackable post; risk and return costs are your responsibility.

  • We reserve the right to deduct from your refund where goods show unreasonable use, damage, or diminished value.

  • Goods should be returned in original packaging where possible.

7.3 Items Excluded From Cancellation

The following cannot be returned once opened:

  • Mattresses

  • Bedding

  • Hygiene-sealed items
    These are non-returnable for health and safety reasons unless faulty.

7.4 Self-Assembly Products

Self-assembly items cannot be returned if:

  • They are part-assembled or fully assembled
    unless they are faulty.

7.5 Refund Processing

Refunds are issued within:

  • 14 days of receiving the returned goods, or

  • 14 days from receiving evidence you have sent the goods back
    (whichever is earlier).

7.6 Delivery Surcharges

If you paid an extra delivery surcharge for:

  • Out-of-area delivery

  • Special delivery methods

  • Agreed premium time slots
    This surcharge is non-refundable.

If you cancel after despatch, this will be treated as a return.

8. Faulty Goods

If an item is faulty:

  • You must report the issue within 30 days of delivery.

  • You may request a repair, replacement, or refund in line with the Consumer Rights Act 2015.

  • Evidence (such as photos or video) may be requested.

We are not liable for damage caused by:

  • Improper assembly excluding our pre-booked installation service

  • Incorrect use

  • Alterations made after delivery

9. Liability

We are not responsible for:

  • Losses caused by misuse, neglect, or failure to follow instructions

  • Indirect or consequential losses

  • Delays caused by third-party couriers, strikes, weather, or events beyond our control

Our total liability shall not exceed the original price paid for the goods or service.

10. Website Use

You may not:

  • Copy website content

  • Misuse the website

  • Attempt to access restricted areas or interfere with site functionality

11. Governing Law

  • For customers in the UK, these Terms are governed by the laws of England and Wales.

  • For customers in Ireland, they are governed by the laws of the Republic of Ireland.

Disputes will be subject to the exclusive jurisdiction of the courts in your country of residence.

 

Below is a clear, customer-friendly set of Loyalty Scheme Terms & Conditions you can use on your website. It’s written in plain English and suitable for Shopify, Smile, or a footer link. You can title it as shown or adjust the wording.

Home Flatpack PLUS – Loyalty Scheme Terms & Conditions

1. Earning Points

  • Members will earn 1 point for every £10 spent on eligible purchases.

  • Each 1 point is worth £0.05 (5p).

  • 100 points = £5 in reward value.

  • Points are calculated on the total spend excluding delivery, discounts, refunds, or cancellations.

2. Joining the Programme

  • Customers must join Home Flatpack PLUS using the same email address used to purchase their product.

  • Joining points and any eligible back-dated points will be verified and added within 24 hours of joining.

  • Home Flatpack reserves the right to refuse or adjust points if purchases cannot be verified.

3. Back-dated Points

  • Previous customers may be eligible for back-dated points, subject to verification.

  • Only genuine, completed purchases made directly with Home Flatpack are eligible.

4. Redeeming Points

  • Points may be redeemed as vouchers against eligible bookings.

  • The minimum booking value must be £70 after points have been redeemed.

  • Points cannot be transferred, exchanged, or converted into a cash alternative.

  • Once redeemed, points and vouchers cannot be refunded.

5. Use with Other Offers

  • Loyalty points may be used in conjunction with the 15% Supply & Build Bundle, unless otherwise stated.

  • Redeemed vouchers cannot be combined with other vouchers, promo codes, or discount offers, unless explicitly permitted.

6. Free Two-Hour Time Slot Benefit

    • Members of Home Flatpack PLUS are entitled to free two-hour time slot selections, subject to availability.

    • This benefit cannot be used on third-party bookings and is only available when booking directly with Home Flatpack.

    • The free two-hour time slot has no cash value and cannot be exchanged, transferred, or redeemed for cash.

7. Voucher & Points Validity

  • Points and rewards may have an expiry date, which will be shown in the customer’s account.

  • Expired points or vouchers cannot be reinstated.

8. Account Use & Misuse

  • Loyalty accounts are for individual use only.

  • Any misuse, abuse, or suspected fraudulent activity may result in points being removed or the account being suspended or closed.

9. Changes to the Programme

  • Home Flatpack reserves the right to amend, suspend, or withdraw the Home Flatpack PLUS loyalty scheme, including point values and benefits, at any time.

  • Where possible, reasonable notice will be given of significant changes.

10. General

  • Participation in the loyalty scheme constitutes acceptance of these terms and conditions.

  • Home Flatpack’s decision regarding the loyalty scheme is final.

Additional Loyalty Benefits

Review Reward Points

  • Members may earn 50 loyalty points for leaving a verified review.

  • 50 points are available per review platform, subject to verification.

  • Reviews must relate to a genuine, completed Home Flatpack booking.

  • Home Flatpack reserves the right to refuse points for duplicate, misleading, or unverified reviews.

Refer a Friend

  • Members may earn 100 loyalty points for referring a friend, and the referred friend will also receive 100 loyalty points. Both referral credits will be made within fourteen days of the completed booking. 

  • Referral points will only be awarded once the referred customer has completed a qualifying booking.

  • Self-referrals or duplicate referrals are not permitted.

  • Referral rewards are subject to verification.

Priority Rescheduling

  • Home Flatpack PLUS members may receive priority rescheduling where an appointment needs to be changed.

  • Priority rescheduling is subject to installer availability and operational constraints and is not guaranteed.

Priority Aftercare Support

  • PLUS members are entitled to priority aftercare support for post-installation queries or minor issues.

  • Priority aftercare does not constitute an extended warranty and does not cover misuse, third-party alterations, or non-related issues.

 

Below is a clear, GDPR / Data Protection Act–compliant set of terms specifically for your Home Flatpack PLUS loyalty scheme. It’s written in plain English, suitable for your website or Smile loyalty page. (It’s not a substitute for a full privacy policy, but it works well as a scheme-specific section.)

Home Flatpack PLUS – Data Protection & Privacy Terms

1. Data We Collect

When you join the Home Flatpack PLUS loyalty scheme, we may collect and store personal information including:

  • Your name

  • Email address

  • Purchase and booking history

  • Loyalty points and reward activity

This data is used solely for the administration and operation of the Home Flatpack PLUS loyalty scheme.

2. How We Use Your Data

Your data will only be used by Home Flatpack for the following purposes:

  • Managing your loyalty account and points balance

  • Verifying purchases, rewards, and eligibility

  • Communicating information about new products, services, loyalty rewards, and money-saving special offers

  • Improving our services and customer experience

3. Data Sharing

  • We will never sell, rent, or share your personal data with third parties for marketing or commercial purposes.

  • Your data will only be accessed by authorised Home Flatpack staff to operate the loyalty scheme (such as the loyalty platform itself), all of whom are required to comply with data protection legislation.

4. Marketing Communications

  • By joining Home Flatpack PLUS, you consent to receiving communications relating to loyalty rewards, new products, and special offers.

  • You may opt out of marketing communications at any time by using the unsubscribe link in our emails or by contacting us directly.

  • Opting out of marketing may limit your ability to receive certain loyalty-related updates.

5. Data Retention

  • We will only retain your personal data for as long as necessary to operate the loyalty scheme or to meet legal and regulatory requirements.

  • If you leave the Home Flatpack PLUS programme, your loyalty data may be deleted or anonymised in line with our retention policy.

6. Your Rights

Under the UK GDPR and Data Protection Act, you have the right to:

  • Access the personal data we hold about you

  • Request correction of inaccurate or incomplete data

  • Request deletion of your data, subject to legal or operational requirements

  • Object to or restrict certain processing activities

Requests can be made by contacting Home Flatpack directly.

7. Data Security

Home Flatpack takes appropriate technical and organisational measures to protect your personal data against loss, misuse, unauthorised access, or disclosure.

8. Changes to These Terms

We may update these data protection terms from time to time. Any significant changes will be communicated via our website or email.